FAQ

Last Updated: 8/17/2025

Question: What type of payment do you currently accept?
Answer: Paypal (credit, debit, Apple Pay, Google Pay) and Zelle.

Question: Why is shipping so expensive?
Answer: The price for shipping is the standard cost for Priority Mail Flat Rate^® Envelope, $11. Tracking will also be provided.

Question: What is the standard handling time?
Answer: In-stock products will be mailed within 24 hours of orders being processed. Holidays excluded. Backordered items are usually shipped within 7 days, unless otherwise communicated.

Question: Do you take returns?
Answer: If you are absolutely not satisfied with the product and it doesn’t meet your expectations, a partial refund (product cost – minus shipping cost) can be provided.

Question: My product was damaged in shipping!
Answer: All items are inspected thoroughly for satisfaction before shipping. If the part is not fitting as intended, send a message through the ‘Contact’ section and attach pictures of misalignment and we will resolve the issue. Please send us a message through the ‘Contact’ section and attach a picture of the damage.

Question: Does my item have a warranty?
Answer: Yes! All items come with a ‘3 Year Warranty’.
Max of 2. 1st replacement will ship free of charge. 2nd replacement will cost shipping fees.

Question: My item broke, how do I file a ‘Warranty Claim’?
Answer: Go to the ‘Contact’ page, fill out the form, select ‘Warranty’, attach a picture of your broken product [VERY important!]. Once we verify the purchase and picture, we will send out a new item (the same exact item) to the address listed on file.